Thursday, May 27, 2010

NBA Digital Disciple Series: 5 Learnings from the Denver Nuggets


30 teams. 7 weeks. 2 bloggers. 1 mission: to share our learnings of how NBA teams uniquely leverage digital tools to build fan community.

As students, or disciples of the game, we'll supply you with the doctrine - 5 takeaways per team plus one way to make that even better. Then, we'll wrap it up, pick a winner, and send you on your way.


Are you having fun yet?

Let's take a look at the digital connections made by the Denver Nuggets (Link here)



1. Vote for the Play of the Year
This is something that all teams should do, as it combines the right elements: fan interaction around good and exciting parts of your team. As you can see here, the Nuggets post the top plays of the 2009-10 season and ask fans to vote for their favorite. It's pretty simple but a great way to tie your squad to performance.


Plus One: Where do I start? So many ways to go here. But this is how I'd start. Take this and add fan interaction. You're thinking fans are already interacting, right? They vote. Yes. But why not take that pattern and do two things: 1) elevate in real time the favorites (so make this a leaderboard rather than a list)... and 2) Ask for comments to describe the play. What makes it so amazing? Who doesn't want to talk smack about their favorite squad doing something incredible? The Nuggets have a platform to enable this, now.

2. Nuggets Media Coverage
This is a smart feature. The Nuggets aggregate stories from the press about their players and coaches into one list, shown below and linked here. The list delivers fans access to articles on their favorite player in one central location. Convenience = good!


Plus One: Let fans subscribe for their player of choice (or coach of choice) and show how many subscribed to each one. That way I could get an email (or text) alert every time a new story on the Birdman posted, for example. It builds micro fan groups around each player -- enabling another platform for the Nuggets to leverage. (Why not find a way to launch Player Q&A sessions to those fan groups, for example?)

3. The Nuggets TV YouTube Channel
So many sites are focused on housing their own video content. The Nuggets deliver a different approach, posting their videos onto the Nuggets TV YouTube channel, here. I like this a bunch as it makes these very easy to share, comment on, and subscribe to.


Plus One: The Nuggets could take these YouTube videos and embed them into their main site -- thus allowing them to use YouTube as a spot to launch content while not forgetting about the fan who goes straight into their Official site.

4. The Charity Report
Teams put a big emphasis on having a positive impact on their local community. And it's a tough one, as there are so many wonderful causes and not enough arms and legs to get after all of them. So when I came across the official Nuggets charity report posted online (a 28 page summary linked here), I was impressed. It is a bold move to let the world know what you are doing and the choices you've made.


Plus One: I think we are in a spot where fans want to help out their team. Doing that brings them closer, more tightly connected together. And that means we are nearing the end of the days where teams say "This is what we did", but rather "This is what we need to do together." And I see this as a great way to accomplish greatness. Bring opportunities for fans to work side by side with their team in the community.

5. Request Rocky
The mascot. Go to a game and see that not much makes a young kid happier than watching the mascot. And I'm betting not much makes a dad more proud than having his kid happy to go to the game. So why not build excitement for the team away from the venue - to make kids more excited about coming to the venue, right? Click here.

Plus One: Recaps. We should have a gallery of images and testimonials about what Rocky did this week. And when he isn't doing an official gig, have opportunities for kids to find him in the community and win a tee shirt (or sticker pack or game tickets). I'd say "Hunt for Rocky" but that might get interpreted the wrong way. Trader Joe's makes kids hyped in the grocery store to hunt for the stuffed animals and win a sucker or balloon. Why not do the same with Rocky?

That's a wrap, but this journey isn't done yet! Follow along with us on Twitter. He's@peter_r_casey. And I'm @pawlow34. Tune in tomorrow as Peter Robert Casey profiles the Boston Celtics (here).

Andy

0 comments:

Post a Comment